Last modified: November 12, 2024

Introduction

VETERINARY SURGERY OF CHICAGO, LLC (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website www.vsxvet.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On this Website.

• In email, text, and other electronic messages between you and this Website.

• Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.

• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

• It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or

• Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will take appropriate steps to promptly delete or remove the information from our system. If you believe we might have any information from or about a child under 16, please contact us at info@vsxvet.com.

COPPA (Children Online Privacy Protection Act):

As it pertains to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not knowingly solicit data from or specifically market to children under the age of 13 years old.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number or any other identifier by which you may be contacted online or offline (“personal information”);

• That is about you but individually does not identify you, such as geographic location, demographics; and/or

• About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

• Directly from you when you provide it to us.

• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies.

• From third parties, for example, Google, PetDesk, Daysmart, Covetrus Online Pharmacy, Squarespace, Mailchimp.

Information You Provide to Us

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, creating an account with us, providing material, commenting on our blog or subscribing to our newsletters. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.

• Records and copies of your correspondence (including email addresses), if you contact us.

• Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

• Your search queries on the Website.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.

• Speed up your searches.

• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.

• Web Beacons. Pages of our the Website [and our e-mails] may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or [opened an email] and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Personal Info:

We take your privacy very seriously. With regard to personal information, we will never share any details that personally identify you, like your name, email address, or phone number. However, there are two basic types of personal info we collect:

The personal information you provide directly through this website when contacting VSx Chicago; and

Specific technical details collected by using this website.

Personal Info You Share:

VSx Chicago may collect personal information directly from you such as your name, phone number, or email address. This information may be collected by doing any of the following when visiting this website:

• Submitting messages through the contact form;

• Requesting information about VSx Chicago services;

• Using a social media service such as the company Meta pages, Pinterest, Twitter or ByteDance profiles.

Technical Info We Collect:

During a visit to vsxvet.com, we may collect some technical data including, the amount of time you spend on our site, the pages you visit, links you click on, your specific web browser type and version, internet service-provider identification, and possibly your IP address. This information is collected in the aggregate and is completely anonymous. It does not contain information that directly identifies you specifically.

However, such information may become non-anonymous to the extent that it becomes coupled with personal information provided by you. Also, because VSx Chicago may advertise on social networks or other third-party websites from time to time, it’s important to note that some user data may be collected for purposes of conversion tracking and serving up ads targeted to users’ interests. You can opt out of third-party interest-based advertising using the Do Not Track functionality in your web browser. Privacy settings on social media sites may also be managed directly through the account settings of each respective platform. As you interact with this website, our service providers may place cookies on your system. Website cookies are small files that are sent to your specific internet browser from a web server and stored on your computer for record keeping purposes. In general, cookies make the Internet more useful by storing information about your preferences on a particular system. They help to improve website optimization, personalize your experience, and in general, provide you with better service. You may change your individual browser settings to disable cookies. More detailed information about cookie management with specific web browsers can be found on the browser’s respective websites.

The personal information collected may be used to do things like:

• Process your direct requests for information;

• Improve customer service, whether its following up on an inquiry or responding to a technical support request;

• Improve our website, as improvements are frequently made based on the feedback provided by users;

• Administer various website features;

• Enable you to post your feedback; and

• Enable you to interact with third-party content and service providers (like Facebook or Google, for example), whether by viewing their content on our website or within their own environment, or by linking directly to their websites.

Third Parties:

VSxVet.com contains links to third-party websites offering information of interest. This Privacy Policy does not apply to those websites. We assume no responsibility for any material provided outside of this website, including any website that may be accessed through a link from VSxVet.com. Conversely, you should be aware that other websites linking to VSxVet.com may contain privacy provisions that differ from ours. To ensure your privacy is protected, we recommend that you review the privacy statements of other websites you visit.

How We Use Your Information

• We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.

• To provide you with information, products, or services that you request from us.

• To fulfill any other purpose for which you provide it.

• To provide you with notices about your account/subscription, including expiration and renewal notices.

• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

• To notify you about changes to our Website or any products or services we offer or provide though it.

• To allow you to participate in interactive features on our Website.

• In any other way we may describe when you provide the information.

• For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (the order form/registration form)/adjust your user preferences in your account profile. For more information, see Choices About How We Use and Disclose Your Information.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.

• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred.

• To fulfill the purpose for which you provide it.

• For any other purpose disclosed by us when you provide the information.

• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. [To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website.] If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

• Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box located on the form on which we collect your data. You can also always opt-out by logging into the Website and adjusting your user preferences in your account profile, checking or unchecking the relevant boxes or by sending us an email with your request to info@blvd.vet.

• Promotional Offers from the Company. If you do not wish to have your [email address/contact information] used by the Company to promote our own or third parties’ products or services, you can opt-out by checking the relevant box located on the form on which we collect your data or at any other time by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to info@blvd.vet. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. [This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.]

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Accessing and Correcting Your Information

You may send us an email at info@blvd.vet to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

How We Protect Your Information:

BLVD Vet takes information security very seriously and uses reasonable administrative, technical, physical and managerial measures to protect your data from unauthorized access. Any personal information you provide is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and who are required to keep the information confidential. In addition, any/all sensitive information you supply is encrypted via Secure Socket Layer Technology (an industry-standard data transmission protocol). BLVD Vet may provide access to specific information about our website visitors when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of our customers, the public, or our business. In short, unless legally compelled to do so, BLVD Vet will never share your personal information with anyone. Further, no personally-identifiable data will ever be provided by BLVD Vet to third-party marketing firms, advertisers, or market research companies. We honor Do Not Track signals and we don’t track, embed cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. It’s also important to note that we do not allow third-party behavioral tracking.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure cloud servers provided by our trusted third-party partners, including Google, Squarespace, Mailchimp, PetDesk, and DaySmart. These partners encrypt data at the storage layer using the Advanced Encryption Standard (AES) algorithm, AES-256 and utilize additional security measures to protect your data. Additionally, any payment transactions are encrypted using SSL technology to ensure the secure transmission of sensitive information.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Veterinary Surgery of Chicago, LLC
2019 W. Irving Park Rd.
Chicago, IL 60618